Cancellation & Rescheduling Policy
Your time is reserved exclusively for you. Please review the policy below.
Cancellation & Rescheduling Appointments
At My Bondi Hypnotherapist, I understand that life can be unpredictable and plans may change. However, as a small business, last minute changes and missed appointments significantly impact my ability to serve others and maintain a sustainable practice. To ensure fairness and efficiency, I have implemented the following policy:
1. Cancellations and Rescheduling, 48 Hours Notice Required
To avoid fees, please provide at least 48 hours notice for any cancellations or rescheduling. This allows me to offer your time slot to another client.
How to Cancel or Reschedule:
You can do this via the link in your booking confirmation email, or by contacting me directly:
2. Late Cancellations & No Shows
Late cancellations, less than 24 hours notice, will incur a fee of up to 100% of the session fee.
No shows will be charged the full session fee.
3. Late Rescheduling Within 48 Hours
Rescheduling within 48 hours of your appointment incurs a 50% session fee. This covers lost time and preparation while allowing for partial flexibility.
4. Refunds and Bank Fees
Where a cancellation refund is applicable, it will be processed minus any bank or payment processing fees incurred.
5. Emergencies
I understand that emergencies happen. If you are facing an unavoidable situation, please get in touch as soon as possible. Fee waivers may be offered at my discretion.
6. Exceptions
I may consider exceptions on a case by case basis. Please reach out to discuss any special circumstances.
Why This Policy Matters
As a sole practitioner, my time and preparation are dedicated to each individual client. Last minute changes affect not only my schedule but also others waiting for appointments. Your cooperation allows me to continue providing high quality, personalised care.
Thank you for your understanding and support.
If you have any questions, please don’t hesitate to get in touch.
Claire Addis
My Bondi Hypnotherapist