Privacy Policy

Effective Date: 16 June 2026

At My Bondi Hypnotherapist, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect personal information including:

  • Your name, contact details (email, phone number)

  • Date of birth, emergency contact details

  • Health-related information relevant to therapy or coaching

  • Session notes and intake forms

  • Payment and billing details (if applicable)

2. How We Collect Information

We collect information via:

  • Online forms (e.g., booking a discovery call)

  • Emails or phone calls

  • In-person sessions or telehealth appointments

  • Website analytics (non-identifiable data via cookies)

3. Why We Collect Your Information

We collect your information to:

  • Provide therapy and coaching services

  • Understand your goals and tailor sessions appropriately

  • Contact you regarding appointments and follow-up care

  • Maintain accurate clinical records

  • Comply with legal and professional obligations

4. How Your Information Is Stored

Your information is stored securely using encrypted, password-protected systems, including Microsoft OneDrive for digital file storage and Supernote for handwritten session notes, which are digitally encrypted and backed up. We retain your records for the required period under Australian law (currently 7 years, or until age 25 for minors).

5. Disclosure of Personal Information

We do not share your personal information without your consent unless:

  • Required by law (e.g., in cases of risk to self or others)

  • Referred to another professional (only with your permission)

6. Access and Correction

You may request access to or correction of your personal information at any time by contacting us. We will respond within a reasonable timeframe.

7. Website and Cookies

Our website may use cookies to improve your experience and track usage. You can disable cookies through your browser settings.

8. Third-Party Services and AI Tools

We use secure third-party services to support the delivery of our practice, including:

  • Acuity Scheduling, for booking and appointment management

  • Microsoft OneDrive, for secure storage of client files and records

  • Otter, for transcription support during sessions

  • Claude (Anthropic), for generating session summary notes and checklists

These providers may store data on servers located outside Australia. We take reasonable steps to ensure any third-party service we use complies with industry-standard data security measures, but we recommend reviewing the privacy policies of these providers if you would like further detail on how they handle data.

If you would prefer your session is not transcribed or summarised using these tools, please let us know and we will accommodate this.

9. Complaints

If you have concerns about how your information is handled, please contact us directly. If unresolved, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact Us

My Bondi Hypnotherapist


Email: claire@bondihypnotherapist.com.au
Phone: 0404767774
Website: www.bondihypnotherapist.com.au